FAQ

How fast will my Crisp Crest shoes arrive? We offer three tailored shipping speeds across the USA to ensure your new favorite pair arrives right on time for your next big move:

  • Express Shipping: $20 (3-6 business days) – For when you need that jaw-dropping pair by the weekend.

  • Standard Shipping: $10 (7-14 business days)

  • Free Standard Shipping: $0 (7-14 business days) – Automatically applied to qualifying orders.

When will my order ship? All orders are processed, meticulously inspected for quality, and ready for transit within 1-2 business days. You’ll receive an email confirmation with a tracking number the moment your shoes start their journey to you.

Do you ship to P.O. Boxes and Military Addresses? Yes! We proudly ship to all valid residential, business, P.O. Boxes, and military (APO/FPO) addresses within the United States.

SIZING & FIT

How do I find my perfect Crisp Crest size? A sharp look requires a flawless fit. Please consult our Comprehensive Size Guide [Link] available on every product page, featuring detailed inch/cm measurements. If you are typically between sizes, we generally recommend sizing up for closed-toe heels and boots, or sticking to your true size for open-toe sandals.

Do you offer wide-width options? While our standard collection is designed with a sleek, medium width, many of our styles utilize flexible, premium leathers that naturally mold to your feet over time. Specific wide-fit designs will always be highlighted in the product description.

RETURNS & EXCHANGES

What is your return policy? We want you to love your walk! If a pair isn't the perfect fit for your style journey, we accept returns of unworn shoes in their original box and packaging within 30 days of delivery. (Pro-tip: Please try your shoes on a carpeted surface to avoid scratching the soles!).

What if my shoes arrive damaged or defective? We hold our footwear to the highest quality standards. In the rare event that your order arrives with a defect, please email us at info@crispcrest.myshopify.com with a photo within 48 hours of delivery, and we will dispatch a brand-new replacement immediately at no cost to you.